Contact the Lab
Three steps: an instant answer from Abby, a message to the team if you need more, then everything else below.
/// 01 Instant
Ask Abby
Most order status and tracking questions are answered in under a minute.
30-day, no-questions-asked refund on any order.
Free on US orders over $55. International: 1 to 3 weeks.
/// 02 Escalate
Message the Team
Prefer a phone number? See phone support below.
/// Quick Check
Before We Help You
Several companies sell beetroot products. Let us make sure you have the right support team before we connect you.
Just need order status or a tracking link? Skip the form, chat with Abby above ↑
Beetroot Pro®
Dark Cherry Powder
Endurance360®
Complete Formula
Did you receive one of these products?
/// Wrong Company?
Ordered a Purple Capsule Bottle? That's Rosabella, Not Us.
Beetroot Pro® sells a dark cherry powder(never capsules), ships only from Clearfield, Utah, and never enrolls anyone in automatic shipments (our only recurring option is the opt-in Subscribe & Save you choose at checkout). A purple capsule bottle, a package from Melrose Park, Illinois, or a recurring charge you never signed up for is from Rosabella, a separate company whose orders and charges we cannot access.
Check the merchant name on your card statement, then email help@tryrosabella.com to reach Rosabella directly.
Actually wanted a beetroot supplement? You found a good one.
Beetroot Pro® is made by 902 Sports, an endurance nutrition company in business since 2010. Our beetroot is a dark cherry powder (not capsules), third-party ISO/IEC 17025 tested, shipped from Utah, with no subscriptions, ever. New here? Drop your email and we will hand you 15% off your first canister.
Contact Beetroot Pro®: Common Questions
How fast does Beetroot Pro® respond to support inquiries?
The support team responds to email inquiries within 1 US business day on average, often within 4 hours during weekday business hours (Mountain Time). Order-status and shipping questions are usually resolved the same day. Plan and protocol questions that require a more detailed answer may take up to 48 hours.
What channels can I use to reach Beetroot Pro®?
Email is the primary support channel: support@beetrootpro.com for general questions, refunds and returns, and athlete and content partnerships. This page also has a live AI chat (Abby) for instant order status and tracking lookups, available 24/7. The contact form routes to the support inbox with a 1-business-day SLA.
What are your business hours?
Beetroot Pro® is based in Clearfield, Utah (US Mountain Time). The support team is staffed Monday through Friday, 9am to 5pm MT. Email received outside business hours is queued and answered the next business day. The website, chat, calculator suite, and athlete dashboard are available 24/7.
Do you offer phone support?
Human phone support is reserved for wholesale, retail, and partnership inquiries. Verified customers can unlock our 24/7 AI phone line after a quick order check in the "Message the Team" section on this page. Everything else is handled over email and live chat, so we can provide thorough, citation-backed answers; most issues resolve faster this way than they would over a phone queue.
Can I contact Cameron Hoffman directly?
Cameron reads but does not personally answer every consumer email. For athlete partnerships, sponsorship inquiries, or media requests, use the contact form on this page and include "Cameron" in your message; it will be routed appropriately. For product-related questions, the support team has access to all the same protocols and research and can usually resolve faster.
Where do you ship from and how do I track an order?
Orders ship from our fulfillment center in Clearfield, UT via USPS or UPS. Every order receives a tracking email within 24 hours of placement; check your spam folder if it does not arrive, or chat with Abby on this page for an instant order status and tracking link. International orders ship via DHL (faster) or local-carrier handoff (slower); customs delays are common in some destinations and outside our control.