Contact the Lab
Ordered a purple capsule bottle? Start right below. Otherwise ask Abby, and she will hand you to the team if you need more.
/// Wrong Company?
Ordered a Purple Capsule Bottle? That's Rosabella, Not Us.
Beetroot Pro® sells a dark cherry powder (never capsules), ships only from Clearfield, Utah, and never enrolls anyone in automatic shipments (our only recurring option is the opt-in Subscribe & Save you choose at checkout). A purple capsule bottle, a package from Melrose Park, Illinois, or a recurring charge you never signed up for is from Rosabella, a separate company whose orders and charges we cannot access.
- Check the merchant name on your card or bank statement.
- Email help@tryrosabella.com to reach Rosabella directly.
- If they do not reply, call the number on the back of your card and ask about disputing the charge.
Looking for a phone number? Rosabella's own terms of service name four ways to cancel, their account portal, a Cancel Subscription feature, email, or the subscription portal named at your checkout, and none of them is a phone call. Email is the route customers report reaching them at. The number on this page, (855) 918-0382, is Beetroot Pro's voicemail line: we are a different company and cannot look up, cancel or refund a Rosabella order.
/// 01 Instant
Ask Abby
Most order status and tracking questions are answered in under a minute.
30-day, no-questions-asked refund on any order.
Free on US orders of 3 or more items. International: 1 to 3 weeks.
/// 02 Escalate
Message the Team
Prefer a phone number? See phone support below.
/// Quick Check
Before We Help You
Several companies sell beetroot products. Let us make sure you have the right support team before we connect you.
Just need order status or a tracking link? Skip the form, chat with Abby above ↑
Beetroot Pro®
Dark Cherry Powder
Endurance360®
Complete Formula
Did you receive one of these products?
Contact Beetroot Pro®: Common Questions
What is Rosabella’s customer service phone number?
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Rosabella’s terms of service name four ways to cancel or get help, and none of them is a phone call: their account portal, a Cancel Subscription feature, email to help@tryrosabella.com, or the subscription portal identified at your checkout. Beetroot Pro is a separate company. We cannot look up, cancel or refund a Rosabella order, and the phone number on this page is our own voicemail line, not theirs. Check the merchant name next to the charge on your card statement to confirm who billed you.
How fast does Beetroot Pro® respond to support inquiries?
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The support team responds to email inquiries within 1 US business day on average, often within 4 hours during weekday business hours (Mountain Time). Order-status and shipping questions are usually resolved the same day. Plan and protocol questions that require a more detailed answer may take up to 48 hours.
What channels can I use to reach Beetroot Pro®?
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Email is the primary support channel: support@beetrootpro.com for general questions, refunds and returns, and athlete and content partnerships. You can also leave a voicemail at (855) 918-0382. This page also has a live AI chat (Abby) for instant order status and tracking lookups, available 24/7. The contact form and voicemails route to the support inbox with a 1-business-day SLA.
What are your business hours?
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Beetroot Pro® is based in Clearfield, Utah (US Mountain Time). The support team is staffed Monday through Friday, 9am to 5pm MT. Email received outside business hours is queued and answered the next business day. The website, chat, calculator suite, and athlete dashboard are available 24/7.
Do you offer phone support?
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Yes, by voicemail. Call (855) 918-0382 and press 1 for an order or shipping question, 2 for wholesale and partnerships, or 3 for anything else, then leave your name, callback number and message. Voicemails go straight to the support inbox and are returned within 1 business day. Nobody answers live, so for order status and tracking the live chat on this page is faster.
Can I contact Cameron Hoffman directly?
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Cameron reads but does not personally answer every consumer email. For athlete partnerships, sponsorship inquiries, or media requests, use the contact form on this page and include "Cameron" in your message; it will be routed appropriately. For product-related questions, the support team has access to all the same protocols and research and can usually resolve faster.
Where do you ship from and how do I track an order?
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Orders ship from our fulfillment center in Clearfield, UT via USPS or UPS. Orders receive a tracking email within 1 to 2 business days of placement; check your spam folder if it does not arrive, or chat with Abby on this page for an instant order status and tracking link. If your order confirmation names a later ship date, tracking follows once the order leaves the warehouse. International orders ship via DHL (faster) or local-carrier handoff (slower); customs delays are common in some destinations and outside our control.